Refund policy
Our Return Promise We stand behind the quality of our jewelry. If you're unsatisfied for any reason, you may return unworn items within 7 days of delivery.
Eligible Returns - Unworn, undamaged items with original packaging - Items with manufacturing defects (e.g., stone looseness, clasp failure)
- Wrong item shipped (verified by photo evidence)
- Return Process 1. **Request**: threadnstuff@outlook.com with order# + photos 2. **Approval**: We'll respond within 48h with return instructions
- **Ship Back**: Send to [Your US/UK Address] via tracked mail
- **Refund**: Processed within 5 business days of receipt
- 💰 Refund Rules
| Condition | Refund Amount |
|---|---|
| Change of mind | Item price |
| Wrong item/defective | Full item price + return shipping |
| International returns | No shipping refunds |